Applying Lean Six Sigma in a Financial Services Firm Guidelines and Rubric

The goal of Lean Six Sigma is waste elimination or the removal of non-value-added process activities. To this end, the value must be defined and tracked throughout the process to eliminate elements of waste. You will have the opportunity to practice these skills in this assignment. Specifically, follow the steps below to complete this assignment.

1. First, view ​VSM / Value Stream Mapping Overview​ (8:09) for an example of a Value Stream Map.

2. Then, consider the Case Study: Applying Lean Six Sigma in a Financial Services Firm, on pages 56-59 in ​An Introduction to Six Sigma & Process Improvement ​and address the following to complete your case assignment:

● Identify the customer and define value from the customer’s vantage point ● Create a value stream map showing the incremental process steps involved in adding value from the point of process initiation to

process completion Guidelines for Submission:​ Your value stream map may be submitted as a flowchart, diagram, or bulleted list in a Microsoft PowerPoint or Word document, or saved as a PDF after using another appropriate tool of your choice. Instructor Feedback:​ This activity uses an integrated rubric in Blackboard. Students can view instructor feedback in the Grade Center.

Rubric Criteria Exemplary (100%) Needs Improvement (75%) Not Evident (0%) Value

Customer Value

Identifies the customer and defines value from the customer’s vantage point.

Identifies the customer and defines value from the customer’s vantage point, but may lack in clarity or contain inaccuracies.

Does not identify the customer or define value from the customer’s vantage point.

25https://www.youtube.com/watch?v=QG9vTz-sH5Q

MGT 4399: ​Quality Management

Value Stream

Value stream map shows the incremental process steps involved in adding value from the point of process initiation to process completion.

Value stream map shows process steps involved in adding value, but may lack in detail, clarity or contain inaccuracies.

Value stream map does not show the incremental process steps involved in adding value from the point of process initiation to process completion.

75

Total 100%

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