Case Study: John Readings Pty. Ltd.

John Readings is an Australian book publisher, distributer and retail business with stores located throughout Australia and New Zealand and a large online business. At present a total of ten retail outlets located in state capitals contain Cafes. As part of the company’s future development plans all retail outlets will soon have Cafes located within them. However, before this can happen, the current Café design for the ten retail outlets need to be refreshed and upgraded. The upgrade includes a fresh new menu, new furniture and layout design as well as a play area for children.

You were successful in your application for the Project Manager role and have just had confirmation from Damian Black CEO that the project steering committee will include the Procurement Director, Marketing Director, the Director of Finance and the Café Operations Manager. The project is now ready to commence.

An architect has been contracted to design the new look and feel and this has been approved by the steering committee.

The architect and building contractor have provided costing estimates on which the project budget is being based. They have advised, in order to minimize business disruption, the order of works will be:

Stage 1 – Two days (no business disruption)

– Playground fit out and flooring

– Fencing and shade sail installation

– Landscaping and new outdoor furniture

Stage 2 – Two days (café closure)

– Removal of booths

– Repainting of café dining area interior

– Laying of floating floor over existing tiled floor café dining area only

– New dining furniture and artwork

The Procurement Director has identified preferred suppliers for furniture and fit outs including the playgrounds.

Damian Black, CEO has advised the following:

• It is assumed the marketing staff will contribute to the project, helping with the branding and other promotional items as required. The existing team is able to fully participate in training where required.

• It is assumed construction can take place simultaneously with other project deliverables.

• Constraints – budget and time are sufficient for the project, all products purchased for the café and playground will meet with the organizational quality standards and safety standards. Only approved preferred suppliers will supply equipment and furniture.

• The project is dependent on external dependencies, which involves consultation with the architect, building contractor and consultant chef.

• Building contractor was chosen based on his assurance that café shutdown times would be minimized to two days and the trade of the attached bookstore would be able to continue.

• Kitchen modifications, equipment and fit out work will not be included in the project and any requirements will need to be drawn from the operational budget for repairs/maintenance/equipment. You have a budget of $200,000 per store and the project is scheduled to commence on 10/01/2021 and be completed by 10/05/2021 and your first task as project manager is to manage the project scope.

Case study questions;

1.    Based on the case study information, identify the components of the project scope management plan.

2.    Based on your understanding of the requirements, identify three factors which could impact on the project scope. For each factor outline how you could manage the potential impact.

3.    The committee has asked you to develop a process for managing and controlling change to the project scope. Outline your process and identify the key stakeholders who should be communicated with and how change will be reported to the steering committee.

4.    Describe the methods you will use for measuring work outcomes and progress against the project plan.

5.    In preparation of assembling your project team, develop a process for the creation and the maintaining of the projects work breakdown structure.

6.      Provide a document for approval of the steering committee which outlines your role and responsibilities as a project manager on this project.

7.      Damian Black, CEO has asked you to draft a project authorization procedure for John Readings.

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