Module 2 Journal: ​Leaning-Out a Process

Guidelines and Rubric

In this journal, you will continue to build your understanding of the DMAIC methodology of quality management by applying the skills and knowledge you have learned in this module to the process you have been exploring in the previous module’s journal. Waste is any non-value-added process activity that does not create customer value. Non-value activities or waste should be eliminated to improve process efficiency and effectiveness. For this assignment, you will practice identifying the eight forms of DOWNTIME waste and suggesting Lean tool(s) for waste elimination.

For this journal entry, address the following: 1. Process​: Briefly identify the process that you described in the Module 1 journal. (For example, waiting to see a physician in an urgent

care waiting room when you have a sore throat). 2. Waste​: Identify at least three forms of DOWNTIME waste that might exist in that process. For example, perhaps the process you

described in Module 1 was waiting to see a physician in an urgent care waiting room when you have a sore throat. One of the DOWNTIME wastes you might identify is that having patients sitting in an urgent care waiting room creates waiting waste because the patients’ time is not being used productively, and could also create a defect waste because they could infect each other while waiting in a confined space together.

3. Prioritize: ​Order the identified wastes based on their appropriateness for applying techniques for leaning-out the waste, ranking them from most appropriate to least.

4. Lean Tool:​ Address the following: a. Suggest a Lean tool to address each of the identified waste activities b. Explain why that tool would be appropriate in that situation c. Describe how it would be applied

For example, applying the Ishikawa (cause-and-effect) diagram tool could reveal the root causes of the defect (patients infecting one another because they are spending significant amounts of time in confined spaces together).

Guidelines for Submission:​ Your journal should be 1-2 paragraphs in length

Instructor Feedback:​ This activity uses an integrated rubric in Blackboard. Students can view instructor feedback in the Grade Center.

MGT 4399: ​Quality Management

Rubric Criteria Exemplary (100%) Needs Improvement (75%) Not Evident (0%) Value

Process

Briefly identifies a process. N/A

Does not identify a process. 10

Waste Identifies at least three forms of DOWNTIME waste in a process.

Identifies one or two forms of DOWNTIME waste in a process, or identifies three but they are unclear or inaccurate.

Does not identify forms of DOWNTIME waste in a process.

35

Prioritize Orders the identified wastes based on their appropriateness for applying techniques for leaning-out the waste, ranking them from most appropriate to least.

N/A

Does not order the identified wastes based on their appropriateness for applying techniques for leaning-out the waste.

10

Lean Tool Suggests a lean tool to address each of the identified waste activities; explaining why each tool would be appropriate; and describing how it would be applied.

Suggests a lean tool to address each of the identified waste activities, but does not explain appropriateness or describe application; or does all the above but contains inaccuracies.

Does not suggest lean tools to address the identified waste activities.

35

Mechanics No grammar or spelling errors that distract the reader from the content. All sources used are cited using APA Style, 6th ed.

Minor errors in grammar or spelling that distract the reader from the content. All sources used are cited using APA Style, 6th ed.

Major errors in grammar or spelling that distract the reader from the content and/or errors made in citing sources using APA Style, 6th ed.

10

Total 100%

Talk to us on +18563534898 for expert help handling a similar assignment. ORDERNOW