Simple And Complex Reflective Listening Statements

To Prepare

  • Read the article, The Helpful Responses Questionnaire: A Procedure for Measuring Therapeutic Empathy.” Consider the relationship between accurate empathy and reflective listening. Also, pay particular attention to how responses to the Helpful Responses Questionnaire are rated.
  • Review the remaining Learning Resources on reflective listening. Think about the differences between simple and complex reflections.
  • Read the statements in Table 1 of the article, “The Helpful Responses Questionnaire: A Procedure for Measuring Therapeutic Empathy.” Consider how you might accurately reflect what the service user is saying each statement to be helpful.
  • Read the statements in the Reflection Worksheet. Think about how you would use simple and complex reflections to respond to each statement.
  • Write a 1- to 2-sentence reflection to each statement in Table 1 of the article, “The Helpful Responses Questionnaire: A Procedure for Measuring Therapeutic Empathy.” Your response should represent the next thing you might say if you wanted to be helpful.
  • Write one simple reflection and one complex reflection in response to the statements in the Reflection Worksheet. 

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